Privacy Policy
Last Updated: 2026/05/17
1. Introduction
Welcome to Portal Flow ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and may include:
- Name and contact data (email address, phone number, physical address)
- Business information (agency name, role)
- Billing and payment information
- Credentials (passwords, password hints, and similar security information used for authentication and account access)
- Information collected automatically (IP address, browser and device characteristics, operating system, referring URLs)
3. How We Use Your Information
We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive to:
- Facilitate account creation and logon process
- Fulfill and manage your orders, payments, and subscriptions
- Provide and deliver the requested services (including AI-powered lead qualification and WhatsApp automation)
- Send administrative information to you
- Respond to customer inquiries and offer support
- Improve our services and develop new features
4. Data Sharing and Disclosure
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services).
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Rights under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
8. Contact Us
If you have questions or comments about this policy or wish to exercise your rights under POPIA, you may contact us at:
Portal Flow (Powered by Property Funnels)
Email: david@mail.propertyfunnels.properties